Describe how the company Apple provides useful templates for HR Essay

Describe how the comp either Apple provides useful templates for HR Management - Essay Exampleout the steps of service for A-P-P-L-E which is an acronym for the companys name.Thus, an employee should approach customers with a personalized smile, Probe them politely to understand their needs, Present a solution for the customer to take home today, Listen for and resolve any issues or concerns and lastly End with a fond farewell and an invitation to return. This approach is still very much in use today.Employees get canned for organism late-forget the ten minute rule, and make certain that your watch just isnt behind(or your iPhone for the time).Apple employees can get fired for being more than 6 minutes late,3 clock in a 6 month period.Stay positive always-Genius bar employees receive training that trains them how to avoid use of negative language. When faced with a proficient issue they cannot solve, they are advised to use as it turns out and not unfortunately. There is specific l anguage that ought to be used while addressing emotional customers. An employee should listen and limit their responses to simple reassurances that an employee is actually actively involved. Words such as I understand,Uh-huhApple is pretty controllingto say the least, keep up your mouth shut-Could look strange that your usual friendly employee is not aware of the widely reported rumors to the highest degree the iPhone 5? Its pretty likely to be an act. Employees are always under very strict orders to avoid rumors about any forthcoming products, or prematurely acknowledged widespread technical issues about a current product. Any member of staff found writing about the company is fired.New employees-The newly recruited employees are not allowed direct interaction with the customers. They shadow a more seasoned employee for a few weeks before they are left on their own. Apples HR spends a parcel of resources and time while training its retail employees, which is something very rare in the low-margin retail industry. Actually Apples employees are the best